In order to improve efficiency, companies seek to build a business process model, which ideally will adequately reflect a clear organizational structure and provide an extensive picture of all existing processes.
The model established provides clear material for a detailed analysis of everything that is going on in the company, highlighting ‘bottlenecks’ in its activities, identifying hidden risks and costs, which have usually arisen as a result of overlap between functions and areas of responsibility, or conversely, insufficient attention being paid to important business processes.
Information Security Department
- controlling the movement of sensitive information, internal control of data handling
- controlling the distribution of corporate information;
- tracking irresponsible behavior by staff working with confidential information;
- identifying the activities of those engaged in espionage;
- monitoring the information environment and blogosphere.
- controlling the movement of financial documents and financial information about the company and its clients;
- controlling the circulation of information about the cost of the company’s products;
- ensuring that unauthorized staff do not have access to documents.
- controlling access to the marketing department’s strategically important documents and plans;
- managing the company’s reputation, identifying sources of «dark PR», negative reviews, etc.;
- monitoring public response to the company’s innovations;
- monitoring online media, developing products which take into account client opinions.
- controlling the circulation of specific information (client databases, terms of business);
- improving communications with clients to maintain loyalty;
- supporting direct communication with customers over the Internet, real-time reaction to reviews and inquiries;
- tracking the quality of contacts between call center staff and clients, as well as any instances of transmitting confidential information via any means of communication.
- controlling the distribution of research and development information;
- limiting access to production secrets;
- safeguarding of intellectual property.
- identifying ineffective and duplicate business processes;
- monitoring tender processes;
- identifying personal business activity by staff;
- monitoring the collective mood;
- protecting valuable and secret information, the loss of which could cause financial and reputational damage to the company.
- early identification of disloyal staff;
- protection of employee personal data;
- monitoring the collective mood and attitudes toward new policies;
- analyzing the use of corporate resources for personal purposes.
- controlling the distribution of access credentials (logins, passwords) for the company’s information resources;
- identifying inappropriate use of the company’s resources.